1. Kuch bhi apne aap renew nahi hota
Student (31 din ke liye ₹99 ya 1 saal ke liye ₹799), Plus (31 din ke liye ₹199 ya 1 saal ke liye ₹3,499 (kharid jaldi shuru hogi)), Pro (31 din ke liye ₹399 ya 1 saal ke liye ₹3,999, Pro ki bikri shuru hone par), top-up (100 AI credits ke liye ₹79, 500 ke liye ₹249) aur AI taster (30 AI credits ke liye ₹9) ek baar ki, prepaid khareed hain. Hum koi payment mandate save nahi karte aur aapke chune bina dobara paise nahi kaat-te. Cancel karne ke liye bas dobara na khareedein. Kuch band karne ki zaroorat nahi, koi cancellation fee nahi aur koi notice period nahi.
2. Poora refund kab milta hai
- Ek hi khareed ke liye aapse do baar paise liye gaye.
- Aapke account se paise kate, lekin payment fail hua ya khareedi gayi cheez chalu nahi hui, aur aapke batane ke 3 working days ke andar hum use chalu nahi kar paaye.
- Hamari taraf ki kisi kharaabi se paid features bilkul nahi chale, aur aapne payment ke 7 din ke andar hamein bataya.
3. Partial refund kab milta hai
- Hum aapki kisi galti ke bina aapka paid account band ya suspend karte hain: hum Pro ke bache hue dinon aur bache hue top-up credits ka paisa lautate hain.
- Hamari wajah se koi paid feature lambe samay tak band rehta hai: hum utne samay ke hisaab se paisa lautate hain, ya aap chahein to aapka plan badha dete hain.
4. Refund kab nahi milta
- Pro shuru hone ke baad aapka mann badal jaaye, siwaay neeche EU/UK consumers ke liye likhi sthiti ke.
- Top-up ke woh credits jo use ho chuke hain.
- Kisi formula se aapko man-chaaha jawab nahi mila, lekin Insert karne se pehle Arrayora ne preview dikhaya tha. Phir bhi hamein batayein, taaki hum use sudhaar sakein.
Agar Consumer Protection Act, 2019 ke tahat service mein kami hai, to yeh seemayein aapke adhikaar kabhi nahi chheentin.
5. EU aur UK ke consumers
Aapke paas kisi khareed se hatne ke liye 14 din hain. Kyunki Pro payment karte hi aur aapke kehne par shuru ho jaata hai, isliye agar aap 14 din ke andar hatte ho, to hum us samay tak use hue hisse ko ghataakar keemat lautate hain. Use ho chuke top-up credits ka paisa nahi lautaya jaata.
6. Refund kaise maangein
[email protected] par apni Razorpay payment ID aur chhota-sa kaaran likhkar email karein. Hum 48 ghante ke andar jawab dete hain. Manzoor hue refund manzoori ke 7 working days ke andar usi payment tareeke mein wapas jaate hain; aapke bank ko dikhane mein kuch din aur lag sakte hain.
7. Shikayatein
Agar aap santusht nahi ho, to hamare Grievance Officer se sampark karein (Privacy Policy ka section 11 dekhein). Hum shikayaton ki receipt 48 ghante ke andar dete hain aur unka hal ek mahine ke andar karte hain.